Customer service hours
Our Customer Service Representatives are ready to answer your questions from:
Monday - Wednesday: 10am-7:30pm EST
Thursday - Saturday: 10am - 8pm EST
Where can I view my receipt?
You will receive a receipt for every transaction via email detailing your purchase. If you didn't receive your receipt, please check your spam folder.
How can I return an item?
If you are interested in returning an item, please take a look at our return policy.
Can you ship to me?
Due to state law and/or PACT Act regulations, we cannot ship certain items containing e-liquid to certain areas. We are also unable to ship to P.O boxes.
I didn't receive my order
Please allow for 2-3 business days for your order to be fulfilled as we are currently experiencing high volume of orders at this time.
Once your order has been shipped please monitor your shipment tracking regularly.
Age verification issue
All Orders are subject to age verification. You may be prompted to upload and submit a valid photo ID and head shot via email or text.
If we have any issues verifying your Identity, we will contact you.
Wrong/incomplete order received
Please include in your message:
BLANKZ! is committed to your experience.
At BLANKZ!, we are deeply committed to providing you with an exceptional experience. Whether you have questions about our products, need assistance with an order, or simply want to share your feedback, we're here to listen and help. Our dedicated team is eager to support you in any way we can and ensure your vaping journey with us is nothing short of remarkable. Please feel free to reach out using the contact form on this page, and we'll get back to you promptly. Your satisfaction is our top priority, and we look forward to hearing from you!